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FAQs for products
What professional tools can I buy on Mobiltecnica?
Mobiltecnica offers milling cutters, circular saw blades, carbide and PCD diamond tools, interchangeable knife tools, and solutions for CNC and machinery for working wood, plastics, and their derivatives.
Do you produce customised tools or tools to design?
Yes, we do. We design and produce customised tools from technical drawings, samples or the type of machining required.
How do I choose the right tool for woodworking?
It depends on the material, the type of machining and the machine used. Our technical team can help you identify the right solution for you.
Do you supply tools for machining plastics?
Yes, we supply specific tools for PVC, plexiglass, HPL and other plastic and composite materials.
Are your tools compatible with all CNC machines?
Our tools are compatible with most CNCs, but it is important to check coupling, diameter and machine characteristics.
Do you also sell tools from brands such as CMT and Festool?
Yes, as well as our own tools, we also supply products from professional brands such as CMT Orange Tools and Festool.
How can I request a quote for a customised tool?
You can send us a drawing, photo or description of the machining process by email or you can call us directly. Our technical department is ready to help you.
FAQs for online ordering and purchasing
How do I shop on your e-commerce site?
Just select the products you require, add them to your cart, and complete the order by following the purchase wizard. Our customer support is also available to help you.
Do I need to register to place an order?
Yes, to place an order you need to register first.
Can I request an invoice for my purchase?
Yes, you can enter your billing details during the purchase process in order to receive an invoice.
Which payment methods do you accept?
We accept several payment methods, including credit card, Paypal, bank transfer and cash on delivery.
Is it possible to change or cancel an order after placing it?
Yes, you can request a change or cancellation of your order by contacting our customer service before the order is prepared for shipping.
Do your prices include VAT?
The prices on our website include VAT.
FAQs for shipping
How quickly can you dispatch an order?
Shipping times are indicated on the product page.
What are your delivery times?
Delivery will depend on the courier and the destination: usually 2-4.
Do you ship throughout Italy? What about abroad?
Yes, we ship throughout Italy and abroad.
How can I track my order?
After shipping, you will receive a tracking link by email or in your account on the site.
Are shipping costs free above a certain amount?
Yes, shipping is free for orders exceeding the amount indicated on the site; otherwise, standard rates apply.
FAQs for returns and service
Is it possible to return items?
Yes, it is possible to request a return within the terms provided for by current law and the terms of sale.
What do I do if my product arrives damaged?
Please contact our customer service immediately with a photo and description of the damage; after checking we will replace or refund the product, if necessary.
How do I contact customer service?
You can contact us by email, telephone or via the contact form on the site.
Is assistance available via WhatsApp?
Yes, we also offer support via WhatsApp to respond quickly to questions and requests.